FAQs

I NEED TECHNICAL ASSISTANCE, WHAT SHOULD I DO?
For technical assistance, please contact the LMS Coordinator at lmshelp@slu.edu.

I HAD AN ACCOUNT WITH THE PRIOR LMS; WILL I NEED TO SET-UP A NEW PROFILE FOR THIS NEW LMS?
Yes. We are asking all users to set-up a new profile for the LMS. If transcripts are needed from the old LMS, please contact us at lmshelp@slu.edu and we will provide those transcripts to you.

I DON'T HAVE AN ACCOUNT. HOW DO I SET ONE UP?
• If you do not have an account set-up in the new system, the LMS will prompt you to set one up.
• Those who work with Child Care Centers will need their MOPDID number to setup an account. Otherwise, those who are part of a shelter, adult day care, at-risk program, should enter a 0 in the MOPDID field.
• Passwords must have at least 6 characters, at least one number, at least one lower case letter, and at least one upper case letter.

I HAVE FORGOTTEN MY USERNAME AND/OR PASSWORD, WHAT SHOULD I DO?
On the log-in page, click on the link, "Forgotten your username or password" and the next page will prompt you through obtaining your username or password.

I HAVE TAKEN A COURSE AND MY TRANSCRIPT IS NOT SHOWING COMPLETE, WHAT SHOULD I DO?
Your courses can take 15 minutes to show up on your transcript.

I AM A MANAGER AND NEED TO SEE REPORTS FOR MY GROUP OR INDIVIDUALS, WHAT SHOULD I DO?
Please contact the LMS Coordinator at lmshelp@slu.edu and request the reports needed.

I AM INTERESTED IN TAKING OTHER COURSES THAN THE ONES FEATURES ON THE MOCACFP LMS PORTAL, WHAT SHOULD I DO?
Please visit http://www.heartlandcenters.com for over 500 courses to add to your learning experience.